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Delivery & warranty in the event of defects and revocation


Delivery and shipping costs

3.1. Wherever possible, the products are made available or delivered within the specified delivery times, which are indicative. If the order cannot be carried out in whole or in part, the customer will be informed of the unavailability. Products that cannot be delivered temporarily are reserved for the customer; the customer's order remains. SNOWFLAKE will inform the customer of any delivery delay. Delivery delays of up to two months beyond the specified delivery period do not entitle the customer to refuse acceptance of the ordered items, to cancel the contract, to claim damages or to reclaim the purchase price.

SNOWFLAKE points out that all products in the online shop and in the retail store are only available in commercial quantities. In the case of larger pieces of furniture, these cannot necessarily be available immediately and a minimum order time is required. This can be requested in writing at or by telephone on +41 (0) 44 342 11 44.

SNOWFLAKE only delivers to customers and addresses in Switzerland and Liechtenstein. Deliveries to Germany and Austria are made in accordance with No. 

3.2. SNOWFLAKE offers furniture shipping with a shipping company or our external partner for a flat rate of CHF 100 in Switzerland and Lichtenstein. The flat rate for shipping furniture does not apply to purchases of CHF 2500 or more. The delivery takes place directly in the children's room and is charged separately. Return and disposal are also possible, SNOWFLAKE can make an offer here.
The following applies to standard shipping (excluding furniture) to Switzerland and Liechtenstein:
Articles up to 30kg are usually sent via Swiss Post Priority. The customer's share of the shipping costs for this standard shipping is CHF 9 up to a sales price of CHF 150; There is also the Swiss Post Economy option for CHF 7.-, this type of shipping has a longer delivery time. In general, there are no shipping costs above a sales value of CHF 150. This does not apply to items that fall under bulky goods; a shipping cost of CHF 19.- is charged here. Mattresses from a size of 90x200 will be charged with a shipping fee of 49 CHF. During the checkout process, the customer is informed that it is a general cargo item.
3.3 Deviations from this are possible, especially if it is furniture or a special size. SNOWFLAKE will separately draw the customer's attention to deviating formats with price information.

3.4 Furniture (shipping only to Switzerland and Liechtenstein) are excluded from standard shipping (Swiss Post Priority or Swiss Post Economy), but there are some items that SNOWFLAKE can still send. Regardless of the sales value, there are separate shipping costs, which can be requested at checkout or at or by telephone on +41 (0) 44 342 11 44. The customer is responsible for all shipping costs.

3.5 pieces of furniture from 30kg upwards are delivered by SNOWFLAKE directly or through a forwarding agent commissioned by them to the whole of Switzerland and Liechtenstein for a flat rate of CHF 100. The flat rate for shipping furniture does not apply to purchases of CHF 2500 or more. The delivery takes place in the children's room and is charged separately. SNOWFLAKE will arrange a delivery date with the customer and, if requested and subject to special circumstances, the contracted freight forwarders will carry the furniture for the customer to the children's room. If the customer also wants an assembly, this can be arranged with SNOWFLAKE. SNOWFLAKE will submit an offer to the customer for this. SNOWFLAKE has been working with an experienced and professional delivery & assembly service for several years. The costs for this will be charged separately by the customer with the customer. SNOWFLAKE only acts as an intermediary and assumes no liability for any damage caused by the delivery and assembly of the goods.

3.6 In the case of mixed orders for furniture and other articles, SNOWFLAKE will deliver all articles to the customer together with the furniture delivery. The shipping costs are borne by the customer and are based on the costs of shipping the furniture.

3.7 Transport damage must be reported immediately, but no later than three working days after delivery. If the goods (s) show external damage (packaging), the customer has to mention the note "with reservation" or a detailed written description of the damage on the delivery note. If the customer or recipient of the goods (s) discover damage to the goods that can be traced back to the delivery, the customer is entitled to refuse acceptance of the goods and to note this with ″ transport damage ″ on the delivery note. Should the customer discover damage to the goods after receiving and unpacking the goods, he / she must immediately, at the latest within three working days, submit a complaint including photos of the damaged part (s) to or by letter to SNOWFLAKE Lifestyle AG, Hangenmoosstrasse 8, CH-8820 Wädenswil, Switzerland.
3.8 If customers have any questions about shipping costs, SNOWFLAKE can be reached at or by telephone on +41 (0) 44 342 11 44.

3.9 SNOWFLAKE also offers customers the option of self-collection, articles can be found in the shop at Allmendstrasse 153 in CH-8041 Zurich, Switzerland, and furniture in the warehouse opposite at Spinnereiplatz 3 (there is an entry block, the code will be given after contact is made) be collected; no additional costs will be charged to the customer for this.

3.10 Parking spaces are available to the customer at the shop. Collection is possible after prior notification during the opening times or by arrangement if furniture is to be collected from the warehouse.
8. Warranty in the event of defects and revocation
8.1 In the event of manufacturing defects in the product purchased by the customer, SNOWFLAKE's guarantee is limited to taking back the product, exchanging it or reimbursing the purchase price, provided that the customer complies with the conditions and deadlines specified in the following paragraph. SNOWFLAKE is entitled to offer a replacement or a repair.

8.2 Regardless of complaints about the product, the customer, if he is considered a consumer, has a 14-day right of withdrawal from receipt of his order in order to return the product to SNOWFLAKE for an exchange or a refund of the purchase amount without incurring any fees beyond the return costs. Specially marked products, exhibits or those with a reduced price are excluded from the right of return in accordance with Section 8.2 Clause 1. The right of withdrawal for telephone purchases applies exclusively within the framework of Art. 40a ff. OR, but does not establish any further rights.

8.3 In the case of returns, the customer bears all costs caused by the return (delivery and return).

8.4 In order to return a product, the customer must first send an email, including the order number, the article and the reason for the return, to customer service at or by phone at +41 (0) 44 342 11 44. You can use the model withdrawal form, but this is not mandatory. If the customer does not contact customer service in good time, SNOWFLAKE is entitled to refuse a return. In addition, the goods must be in a flawless, undamaged and original condition and in their original packaging at SNOWFLAKE, Allmendstrasse 14, CH-153 Zurich, Switzerland, immediately and in any case within 8041 days from the date on which the customer submitted the cancellation. received, otherwise the right of return expires. SNOWFLAKE reserves the right to refuse repayment until the goods have been sent back or proof of the return has been provided.

8.5 Special orders (products ordered on special customer request and not included in the catalog, personalized products - e.g. specific choice of colors) cannot be canceled more than seven days after the date of the order. These products cannot be returned after receipt of the goods.

8.6 SNOWFLAKE assumes no liability or does not grant a right of return for self-inflicted defects in the case of improper self-assembly of furniture and / or other goods purchased from SNOWFLAKE.

Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You have to send back or hand over the goods immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract to SNOWFLAKE, Spinnereiplatz 3, CH-8041Zürich, Switzerland. The deadline is met if you send the goods before the period of 14 days has expired.
End of cancellation policy