• 14-day return policy*
  It is very important to us that you and your MY SNOWFLAKE-Order! If this is not the case, Unused, originally packaged items that are not subject to the right of withdrawal according to theTerms Of Serviceare excluded*, within 14 days of receipt subject to payment be sent back. 
  
  *Final Sale:
  Furniture, strollers, child car seats, wallpaper, paints, specially marked products, display items and special orders upon customer request are excluded from exchange (you can find more information here: Right of withdrawal)

• return products
  Note:The return is subject to a fee.
  
  Please note the following for fast and flawless processing of returns:

1. Only items in their original, unused condition and with their original packaging can be returned. Please pack the items carefully for shipping.
   
2. Enclose the delivery note provided by us with your return so that we can correctly assign your return.
   
3. Send the package (fees apply) to the following address: 
   
   MY SNOWFLAKE
   Soodring 13A
   8134 Adliswil 
   
   Tip: We recommend that you keep the receipt with the tracking number from the post office until we have processed your return and refunded your money.

• Refund
  Once we have received and inspected your return, we will refund the purchase amount within 14 days to the payment method used when ordering. Please note that the shipping costs of the order are not refundable.
  Note: When purchasing on account, a remaining amount may remain (shipping costs), which must be paid via Powerpay.

• Paid return shipping
  We are a small company and returns are expensive for us and the environment, which is why we charge for returns. If you are unsure about the size, material, color, etc. of an item, please contact us in advance by email at info@mysnowflake.ch, we will be happy to advise you!
  

If you have received a damaged or incorrect item, please contact us immediately at info@mysnowflake.ch.

It is best if you send us a photo or video of the damaged or incorrect item.

If you have any complaints about a stroller, please be sure to include the stroller's serial number. This way we can ensure that your complaint is handled quickly and efficiently.